Planet Fitness in Royal Palm Beach, Florida

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• Joseph Mancone

  Posted Jul, 31 2019

  They failed to properly cancel my membership and continued to charge me. Easy fix right? Nope. General Manager Samantha canceled my membership but has refused to waive a leftover balance on my account resulting from their mistake. It's a fine gym up until the point they make a mistake and then they call their client a liar and refuse to fix the issue. I'm not even looking to get my money back I'm just not paying them anymore money they aren't actually owed. I will change this review if I am notified Samantha actually did the right thing(also known as her job). If you come across this review it means she has continued to let pride prevent her from taking proper care of their clients and has not resolved this issue with me. Which means if you are looking for a gym to join you should look elsewhere. Like I said fine gym but if anything goes wrong they are unhelpful and to my surprise blame the client. Very disappointing considering I have been a member of multiple Planet Fitness locations over the last 8 or so years and will no longer use them for my fitness needs because of the complete lack of customer service provided by this location. Very disappointing. I encourage you to look elsewhere if this is how they treat long time members.

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